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Here are answers to some commonly asked questions. If you have questions that are not addressed here:

please email us at info@thesavvyscrapper.com
or call us at 702-270-0278

 

How do I find what I want?

How do I order online?

How do I know if my items are available?

What credit cards do you accept?

Is my credit card information secure?

When is my credit card charged?

Can I speak to a “real person” or how can I get a question answered?

Do you charge sales tax?

 

How do I find what I want?
Our website was designed to provide you maximum search capabilities in an easy to navigate format. The “Main Page” of our website has convenient tabs and buttons that separate each page or feature of our website. Our “Search” function offers three search criteria for your shopping convenience. You may search for a particular product by Theme, Manufacturer, or Product Type just by simply typing the description in the “Search” box.

How do I order online?
Browse our products by using the “Search” function or clicking on the “Shopping” button. Most of the products you view will have related or matching products. These matching products will appear after you have selected a product you are interested in. Once you have found your desired product, click on the order button to add the item to your shopping cart. You will not be able to add a product to your shopping cart if the item is out of stock. Your shopping cart will keep a running total of the quantity and items you have added. You may edit or delete the products in your shopping cart at any time. When you have finished shopping, click on the Shopping Cart and Proceed to Checkout. Review the items you have selected for purchase and edit or delete items you do not want. If you have any technical difficulties, please contact us:
702-270-0278
702-263-0412 (fax)

M-F 9am-5pm PST
Email: customerservice@thesavvyscrapper.com

How do I know if my items are available?
An item will be in stock unless otherwise stated “Out of Stock.” Please check back periodically as we receive products almost daily.

What forms of payments do you accept?
We accept Visa, MasterCard, American Express & Discover Card. We also accept money orders which must be mailed and received by us before your order is released. We will contact you by phone or by email if we do not receive your payment within 7 days. After our contact, you will have an additional 7 days to send in your payment after which time your order will be cancelled.

Is my credit card information secure?
Yes, we encrypt all information sent via the Internet, so that data arrives privately and securely at its destination. The Savvy Scrapper makes every effort to protect your online order by using Secure Sockets Layer (SSL) Technology.

When is my credit card charged?
Your order will be charged to your credit card upon approval of the order.

How can I speak to a "real person" or get a question answered?
You can contact us by phone Monday -Friday between 9am-5pm PST at 702-270-0278. If our customer service representatives is not available, please leave a message and we will respond to you as soon as possible. You may also email us at customerservice@thesavvyscrapper.com.

Do you charge sales tax?
Sales tax is charged for orders shipped in Nevada. The sales tax rate is 7.5% and applies to the total purchases plus the shipping and handling charge. Gift certificates are not taxable. However, items purchased using a Gift certificate are taxable. State sales tax rates are subject to change at any time.