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Shipping/Handling
Policy:
At The Savvy Scrapper,
your purchases are packaged and shipped with care. We ship orders
Monday – Friday. If you place an order on a weekend day or
national holiday, it will be processed and shipped the next business
day.
Our orders ship from
Henderson, Nevada. To determine your shipping charge, simply add
items to your cart and proceed to "Checkout". Complete
the requested information, including a valid ZIP CODE or POSTAL
CODE and select "Continue". Chose your shipping method
at which point you will be shown the shipping charges and a total
for your order. You may then proceed by entering your credit card
information if you wish to place your order.
We do not ship to multiple
locations. Please submit separate orders.
We
offer two shipping methods:
| Service
|
Delivery
(includes
order processing time of 1-2 business days) |
Rate
|
Special
Item Handling Charge |
| Standard
ground - US Priority Mail
|
5-9
business days |
$4.95
up to $59.99
|
None
apply |
| 2
Day express
(order must be received
by noon PST) |
3-4
business days |
$12.50
up to $59.99
|
Some
may apply to certain heavy and bulky items |
| Merchandise
Total
|
Standard |
2
Day
Express |
| Up
to $59.99 |
$ 4.95 |
$12.50 |
| $60.00
and over |
FREE |
|
| International
|
| UP
to $59.99 |
$ 9.95 |
$17.50 |
| $60.00
- $99.99 |
$14.95 |
$19.95 |
| $100.00
- $199.99 |
$17.95
|
$22.95 |
| $200.00
- $249.99 |
$19.95 |
$24.95 |
Your order will
be processed within 24 to 48 hours. If your order is placed after
NOON PST on FRIDAY, it will be processed the following MONDAY.
We ship within the United States, including US Territories, APO
& FPO addresses. Only US Priority Mail will be used to deliver
to:
• APO/FPO addresses
• P.O. Box addresses
• Alaska
• Hawaii
• U.S. territories (Guam, Puerto Rico and the U.S. Virgin
Islands)
Shipments
to these areas may take longer than the standard 5-9 business days.
For Alaska and Hawaii, please allow up to 20 days.
Nevada
Residents
You may be able to save on shipping costs by picking up your order
at our post office box on 2505 Anthem Village Dr. Ste. E, Henderson,
Nevada. Please check the box marked “Pick up” during
your checkout procedures. Orders may be picked up between the hours
of 8am – 6pm, Monday – Friday, and Saturday 9am - 5pm.
Express
handling surcharge
Due to the size and weight of some items, it may have a per item
express handling surcharge. These items are noted in the product
description and the surcharges will be automatically calculated
and shown in your shopping basket.
Free
Shipping
Purchases over $60 will receive FREE SHIPPING. Free shipping on
the web site applies to the contiguous 48 states only. Alaska, Hawaii,
Puerto Rico and any other locations do not apply for the free shipping
offer.
Confirmation
of Order
You will receive an e-mail confirmation when your order has been
received. You will receive a second email when your order is shipped
showing the total amount to be charged and the tracking number of
your order, if available.
Shipment
Tracking
If you are a registered Savvy Scrapper.com member, you can find
out the shipping status of your package by going to the “My
Account” area of our site and select "Order Tracking."
If you are not a member, you may track your order by referring to
the tracking number on the email sent to you when your order was
shipped.
International
Orders
See the Table above for International order pricing. Shipping will
be automatically reflected in the "Delivery" confirmation
during checkout. We use US Priority Mail to ship Internationally.
Delivery could take 1-3 weeks depending on shipping destination.
The Savvy Scrapper will not accept any responsibility for lost international
shipments. International customers are 100% responsible for delivery
of the products once they have shipped from our facility.
Tax
Rates
Orders are charged a 7.5% tax for all sales in Nevada. Shipping
& Handling charges are subject to Nevada sales tax.
Return
Policy
We have a “satisfaction guaranteed return policy.” If
your purchase has not met your expectations, we will gladly refund
the purchase price, or replace the item within 30 days from the
day you receive your order. Merchandise must be returned in its
original condition before a full credit will be issued, less the
shipping cost. Sales tax will be refunded for returned items. The
customer will pay the return shipping.
Defective or damaged items:
If you receive a defective or damaged item we will send you a replacement
or issue you a full refund after we have received the product back
in our warehouse. The customer will pay the return shipping.
Lost
orders
Please contact our office at 702-270-0278 or e-mail us at customerservice@the
savvyscrapper.com. We are available to help you Monday through
Friday, 9am - 5pm. Pacific Standard Time.
How
to Return an Item:
Please include the packing slip that you received with your shipment
and indicate the reason for the return. We will gladly refund the
purchase price, or replace the item. Send packages securely wrapped
and postage-paid to:
The Savvy Scrapper
2505 Anthem Village Dr. Ste. E-576
Henderson, NV 89052
Crediting
your refund:
Once we have received and processed your return, we will send you
an email stating the amount we are crediting your credit card or
store credit. Please allow 10 business days for us to process your
return. Store credits can be used immediately. Credit card credits
may take up to two billing cycles before appearing.
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